93ok FAQ — Everything from Deposits to Security

To deposit via Nagad, first log in to 93ok, then go to the deposit section and select Nagad. Send Money the specified amount to the given number and enter the Transaction ID (TrxID) in the form. Your balance is usually credited within a few minutes. Keep the TrxID saved — you will need to give it to the support team if there is a problem.

First wait 10–15 minutes, as network delays can sometimes cause a short hold. If it still has not been credited, collect the transaction SMS or screenshot from your bKash, Nagad, Rocket or Upay app and contact 93ok live chat. Providing the TrxID and the amount sent will help get the issue resolved faster.

93ok currently supports deposits through four mobile wallets: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet of Dutch-Bangla Bank. The minimum deposit is ৳300 for each method. You can choose whichever is most convenient for you.

93ok does not charge any separate processing fee on deposits. However, if the mobile banking service provider applies any charge on their end, that is governed by the respective app's own policy and is not set by 93ok. It is a good idea to check the charge information in your wallet app before making a deposit.

Create a password of at least 12 characters — mixing uppercase and lowercase letters, numbers and symbols (!@#$). Do not use your own name, date of birth or simple words like "123456". Keep a different password for each site and change it from time to time. Using a password manager app also makes it easier to remember.

Yes. 93ok uses SSL (Secure Socket Layer) encryption, which keeps your login details, transaction information and other personal data secure during transmission. For more details, read the privacy policy page.

Never give your OTP, password or bKash / Nagad PIN to anyone — even if they claim to be from 93ok. The real 93ok support team never asks for OTPs or mobile banking PINs. If you receive such a message, it is a phishing attempt — block the message immediately and report it through 93ok's official live chat.

Change your password immediately. Then contact 93ok's 24/7 live chat or email and request that the account be temporarily suspended. If any suspicious transactions have occurred, provide their details and timestamps. Acting quickly can limit the damage.

93ok generally processes withdrawal requests within 1 hour. In most cases it is faster than that. When submitting a withdrawal, make sure you have entered the correct bKash number — if the money is sent to the wrong number, recovering it can be complicated.

No, 93ok's withdrawal service runs 7 days a week, 24 hours a day. Whether it is night or Friday, the processing time stays within 1 hour. There is no need to worry about the time of day or day of the week.

Yes, for security reasons withdrawals are generally processed to a wallet that matches the details used during registration. Withdrawing to a number registered in someone else's name may require verification or cause a delay in processing. Using your own bKash, Nagad, Rocket or Upay number is the simplest option.

No, bonuses cannot be withdrawn directly — the wagering requirement must be met first. For the 93ok welcome bonus, the bonus amount must be wagered 15 times. Example: if you receive a ৳1,000 bonus on a ৳1,000 deposit, the wagering requirement will be ৳1,000 × 15 = ৳15,000. Once this requirement is met, winnings from the bonus become eligible for withdrawal.

Yes, 93ok's support team is able to assist in both Bengali and English. Bangladeshi players can ask questions in Bengali and receive answers in Bengali. Language should not be a barrier to getting support.

Before contacting support, have the following ready: your registered username or mobile number, the TrxID and date and time of the transaction, a brief description of the problem, and a screenshot if applicable. Having this information prepared makes it easier for the support team to verify and resolve the issue quickly.

Yes. 93ok's customer support is available 24 hours a day, 7 days a week. Whether it's night or early morning — connect via live chat and you'll get help. Don't wait; reach out as soon as a problem occurs.

If a match is abandoned, results in a no-result, or is cancelled due to rain or any other reason, the bets on that match are generally voided and the stake is returned. However, the specific conditions depend on the settlement rules. See the settlement policy in detail in 93ok's terms and conditions.

Yes, you can place accumulator (multi) bets at 93ok. Adding multiple selections to one bet slip creates a combined odds figure — if all selections are correct, the return is much higher. Example: a ৳100 stake on three selections with odds of 1.50 × 1.60 × 1.80 = 4.32 would return ৳432 — but if any one selection loses, the entire ৳100 is lost.

Yes, 93ok offers live in-play betting. During a match, odds change in real time and you can place bets based on the current situation. This is available for cricket, football and other sports. Since quick decisions are needed, it is important to follow the match closely before placing in-play bets.

There are three common formats. The same team's winning odds — decimal 3.00 = fractional 2/1 = American +200. With a ৳500 bet, if you win you get back ৳1,500 (৳1,000 profit + ৳500 stake). Favourite team's odds — decimal 1.25 = fractional 1/4 = American -400. On a ৳500 stake the return is ৳625 (profit ৳125). American minus odds indicate how much you need to stake to win ৳100.