Responsible Gaming Guidelines
93ok believes that betting and casino entertainment is truly enjoyable only when kept within limits. On this page you will find safe gaming tools, warning signs, and support information.
For persons aged 21 years or above onlyWhat is responsible gaming and why does it matter?
Understanding the difference between entertainment and harm is important for every player.
Betting and online casino games are primarily a form of entertainment. But when they cause a loss of control over time or money, they become a problem. At 93ok we want every user to play consciously and within their means. Our Terms and Conditions clearly state that persons under 21 are completely prohibited from opening an account or placing bets.
Responsible gaming means setting a fixed time and money limit before each session, avoiding the urge to chase losses, and not treating gaming as an alternative livelihood. Never play when under financial pressure or emotional stress.
93ok's platform has several tools that help you stay in control of your gaming. Using these tools is not a sign of weakness — it is the mark of a smart and aware player. In accordance with our Privacy Policy, we keep all this information completely secure.
Tools to keep yourself protected
Make active use of the control features 93ok provides you.
Deposit Limit
Set a limit in advance on how much you will deposit per day, week, or month. Once the limit is reached, no further deposits will be accepted automatically.
Session Time Limit
Set a time for how long you will play in one sitting. When the set time is up, the platform will prompt you to take a break.
Temporary Account Suspension
You can temporarily close your account for a set period (from 1 day up to 6 months). Login will not be possible during this time.
Self-Exclusion
Choose self-exclusion for a longer break. This allows your account to be fully deactivated for 1 year or more.
Activity History
View your betting history, win and loss records, and deposit and withdrawal details at any time. Analysing your own habits is the first step toward awareness.
24/7 Support Channels
Contact support at any time via live chat or email. Assistance is available in both Bengali and English.
Warning signs of a problem
If you notice any of the signs below in yourself, seek help immediately.
Problem gambling often develops gradually and may not be visible from the outside. If any of the signs below appear in yourself or a family member, prompt action should be taken. For answers to more general questions, you can visit our FAQ page.
Chasing losses
The tendency to place larger bets to recover lost money — this is one of the most dangerous behaviours.
Hiding from family or friends
The habit of concealing the amount played or losses from close ones.
Taking money from bills or daily expenses
Spending money needed for household necessities on betting, or continuing to play by taking on debt.
Restlessness or irritability when not playing
Feeling irritable, distracted, or having sleep problems when unable to play for a few days.
Spending more time or money than planned
Starting each time thinking 'just a little' but ending up spending far more time or money.
Constantly thinking about gaming
Plans for the next bet running through your mind at the office, with family, or even during sleep.
Ways to get support
Whether for yourself or for a family member — asking for help takes courage.
93ok Live Chat Support
Contact our 24/7 live chat at any time of day or night. Self-exclusion or account closure requests can be made directly from here.
Email Support
Write to our support email — in Bengali or English. Send any request related to your account and gaming limits.
Family and Trusted People
Tell a family member or a close friend. Their support and watchfulness can play a very effective role in overcoming a problem.
Professional Counselling
Seeking advice from a psychologist or addiction specialist is completely normal. Various mental health service centres in Bangladesh provide this kind of support.
Detailed Guidelines
From the moment an account is opened on 93ok, we ensure every user has gone through age verification. Creating or operating an account for anyone under 21 is strictly prohibited. This is not merely a rule — it is a responsible step to protect against financial and psychological harm at an immature age.
Betting or casino gaming should never be thought of as a source of income. Over the long term, every player is mathematically playing against the house edge. So before starting each session, keep in mind — the money you place as a bet can always be lost. Never bet beyond your means.
Self-exclusion is a highly effective step. Upon request via live chat or email on 93ok, your account will be fully deactivated for the specified period. Requests to reactivate the account during this period are not accepted — this is intentional, so the decision remains in effect.
If family members feel that someone close is spending excessive time or money on betting, they too can contact our support team. Depending on the seriousness of the situation, we can take the necessary steps regarding the account.
Seeking professional mental health support is nothing to be ashamed of. Gambling addiction is a recognised mental health condition, and treatment is possible in Bangladesh. With family support and expert guidance, many people have returned to a normal life.
You can learn more about 93ok's activities and values on our About Us page. We believe that creating a healthy and responsible gaming environment is not just a business decision — it is our ethical responsibility.
93ok's Commitment
We place every user's wellbeing as our highest priority. Betting should be enjoyable — so every tool, every support channel, and every policy has been built with your safety in mind. Set your own limits today and enjoy responsibly.
Frequently Asked Questions
Answers to frequently asked questions about responsible gaming.