93ok Privacy Policy

1. Introduction and Scope

93ok ("we", "our") is an online gaming platform that provides casino games, sports betting, and various entertainment services for Bangladeshi users. By using our website and app, you are considered to have agreed to the terms of this privacy policy.

This policy explains what types of information 93ok collects, how it is stored, what it is used for, and under what circumstances it may be shared with third parties. To learn more about our services, you can read our About Us page.

This policy should be read together with our Terms and Conditions, as both documents together define the complete legal relationship between 93ok and its users. In the event of any conflict, the Terms and Conditions will take precedence.

2. Information We Collect

2.1 Registration and Identity Verification Information

When creating an account, 93ok collects the following information:

Full name and date of birth (to confirm age — the service is only for those aged 21 or above)
Mobile number and email address
National ID or passport number (for KYC verification)
The user's chosen username and password (stored in encrypted form)

2.2 Financial Information

During deposits and withdrawals, 93ok records your payment method details. Currently supported methods are bKash, Nagad, Rocket, and Upay. The transaction amount, date, and payment method type are stored in our system; however, the full mobile account number is never stored directly in our database — only the last few digits are kept.

2.3 Usage Information

Certain information is collected automatically while you use 93ok:

IP address and device type
Browser and operating system information
Session duration, pages visited, and click patterns
Game play history, betting patterns, and win/loss records
Preference data stored via cookies and local storage

3. How We Use Your Information

93ok uses the collected information for the following purposes:

Account management: Creating, verifying, and maintaining your account, and ensuring login security.
Transaction processing: Communicating with payment providers to process deposits and withdrawals.
Customer support: Resolving your issues via live chat or email.
Security and fraud prevention: Detecting unusual activity and keeping accounts secure.
Promotional communications: Sending bonus offers and updates where you have given your consent.
Responsible gaming: Identifying patterns of excessive gaming and providing assistance. Our responsible gaming guidelines provide more details on this.
Analysis and improvement: Improving platform performance and user experience.

4. Sharing Information with Third Parties

93ok never sells your personal information or transfers it to advertisers without your permission. Information may be shared in limited circumstances only as follows:

4.1 Payment Partners

The information necessary to complete transactions is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay. These organisations are governed by their own privacy policies.

4.2 Technology Service Providers

We work with trusted technology companies for server hosting, data analysis, and cybersecurity. In these cases, they receive only the information needed to carry out their function and may not pass it on to third parties.

4.3 Game Software Providers

Limited session data may be shared with game developers such as Evolution, Pragmatic Play, JILI, and PG Soft for operational purposes, but it is not directly identifiable.

4.4 Legal Obligations

93ok may be legally required to provide information to authorities as part of a court order or proper legal process. In such cases, we will supply only the minimum information necessary.

5. Cookies and Tracking Technologies

The 93ok website uses cookies and similar technologies. These keep your login session active, remember your preferred language and settings, and monitor site performance.

Essential cookies: Required for the site to function properly — disabling these will prevent you from using the service.
Performance cookies: Used to understand which pages receive the most time or where issues occur.
Functional cookies: Used for your preferences and personalised experience.

You can manage cookies through your browser settings, but disabling all cookies may limit certain features.

6. Data Retention and Deletion

93ok retains all relevant information while your account is active. Even after an account is closed, financial transaction records may be kept for a specified period as required by law.

Unnecessary data is securely deleted at regular intervals. If you request deletion of your account, we will complete the process within a reasonable time from the date of the request, though some data may need to be retained for a set period due to legal obligations.

7. Our Security Measures for Data Protection

93ok has put in place the following technical and organisational measures to protect your information:

SSL encryption: All pages and transactions on the site are secured with SSL technology, which prevents third-party interference during data transmission.
Password hashing: Your password is never stored directly — it is hashed using industry-standard encryption.
OTP verification: OTP confirmation is in place for logins and transactions.
Restricted access: Only authorised staff can access specific data as needed.
Regular security reviews: Our systems are regularly tested by security specialists.

While we maintain high security standards, it is not possible to guarantee complete security on the internet. We therefore ask you to remain careful — use a strong password and do not share your login details with anyone.

8. Your Data Rights

As a 93ok user, you have the following rights:

Right to access: You can request to know what information is stored about you.
Right to correction: You can ask for help correcting inaccurate or outdated information.
Right to deletion: Subject to legal obligations, you can request that your data be deleted.
Unsubscribe from marketing: You can opt out of promotional emails or messages at any time.
Right to complain: If you have concerns about how your information is used, you can contact us directly.

To exercise these rights, contact us via our 24/7 live chat or email in Bengali or English.

9. Protection of Minors

All 93ok services are strictly for those aged 21 and above. We do not knowingly collect any information from persons under 21. Age is verified at registration, and additional documents may be requested in cases of doubt.

If we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete the data.

10. Notice of Policy Changes

This privacy policy may be updated from time to time due to business changes, addition of new services, or legal requirements. Any changes will be published on this page with a new date.

For significant changes, registered users will be notified by SMS or email. Continued use of 93ok after a change will be taken as your agreement to the updated policy.

11. Privacy Contact

If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact the 93ok support team:

Live chat: Available 24/7 via the website or app, in Bengali and English.
Email: [email protected]

Our support team will respond as quickly as possible after receiving a general enquiry or data-related request. You can also visit our FAQ section for answers to common questions.