93ok Terms and Conditions

General Terms and Definitions

These terms and conditions ("Terms") form a legal agreement between the 93ok platform ("Platform", "Site", "Service") and its users ("Member", "Player", "You"). By accessing this site or using any service, you agree to comply with all the terms set out below.

1.1 Key Definitions

The meaning of certain terms used in this document is clarified below:

• "Platform" refers to the 93ok website, mobile application and all associated digital services.
• "Member" refers to any person registered on the Platform.
• "Account Balance" refers to the amount of funds held in a member's account.
• "Bonus" refers to additional funds granted under the platform's promotional offers, which cannot be withdrawn before the specified wagering conditions are met.
• "Net Loss" refers to the amount remaining after subtracting total winnings from total losses over a given period.

1.2 Applicability of Terms

These terms apply equally to all sections of the platform — casino games, sports betting, live casino and all other services. Where separate terms exist for a specific section or promotion, those terms operate as a supplement to these general terms; however, in case of conflict, the separate terms shall take precedence.

Account Registration and Eligibility

2.1 Age and Eligibility Requirements

To register on 93ok and use any service, you must be at least 21 years of age. The platform may request identity documents or other verification materials at any time to confirm your age. If required documents are not provided, the platform reserves the right to temporarily suspend the account.

2.2 One Person, One Account

Only one account per person is permitted. Opening multiple accounts using the same name, address, mobile number or payment method is strictly prohibited. If multiple accounts are found, all of them may be cancelled and the associated balances may be forfeited.

2.3 Accuracy of Information

The information you provide at registration — name, date of birth, mobile number and payment details — must be complete, accurate and up to date. The platform reserves the right to close the account and forfeit the balance if false or incorrect information is provided.

• Once registration is complete, the account will be considered active.
• Accounts cannot be transferred to a third party.
• Changing ownership of or selling an account is strictly prohibited.
• To change the registered mobile number, you must contact the support team directly.

Account Security and Responsibility

Keeping your account secure is primarily your own responsibility. Your login credentials — username and password — must be kept confidential and must not be shared with any third party.

3.1 Password Security

Create a strong password using a combination of uppercase and lowercase letters, numbers and special characters. You are advised to change your password regularly. If you notice any suspicious transactions or login activity, notify the support team immediately.

3.2 Liability for Unauthorised Access

The platform bears no responsibility for any activity carried out using your account credentials by another person. However, if you report unauthorised access as quickly as possible, our support team will make every effort to handle the situation.

Deposits and Withdrawals

4.1 Deposit Terms

Deposits on 93ok can be made via bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳300 (three hundred taka). Deposited funds will only be credited to the account from which the transaction was made. Deposits from mobile banking accounts registered in a third party's name are not accepted.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawals are generally processed within 1 hour. The method used for withdrawal (bKash, Nagad, Rocket or Upay) must match the method used at the time of deposit.

• Once a withdrawal request has been submitted, it may not be possible to cancel it.
• To withdraw winnings obtained from a bonus, wagering conditions must be met.
• Withdrawals of unusually large amounts may require additional identity verification.
• The platform reserves the right to temporarily hold any withdrawal if fraudulent activity is suspected.

4.3 Transaction History

Records of all deposit and withdrawal transactions are stored in your account. If you have a query about any transaction, notify the support team within 72 hours of that transaction.

Bonus and Promotion Policy

5.1 Welcome Bonus

93ok offers new members a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example, if someone deposits ৳1,000, their account balance will be ৳2,000 (৳1,000 deposit + ৳1,000 bonus). However, before withdrawing that ৳1,000 bonus, a wager of 15 times — that is, ৳15,000 — must be placed.

5.2 General Bonus Terms

• Bonuses cannot be withdrawn directly — withdrawal is only possible after the wagering conditions have been met.
• Winnings obtained using a bonus are also subject to the wagering conditions.
• Each promotion has its own specific validity period; any unused bonus will be cancelled automatically once that period expires.
• Using one promotion in combination with another at the same time is not allowed, unless the terms explicitly permit it.
• 93ok reserves the right to modify or cancel any promotion.

5.3 Cashback Policy

VIP members receive a weekly cashback benefit, calculated based on the net loss for that week. As an example for a Gold Tier member: if the net loss for the week is ৳20,000, the cashback at a rate of 0.9% will be ৳180. Cashback is credited to the relevant account every Monday.

Gaming Rules

6.1 Betting and Gaming Policy

Each game or betting market has its own rules, which can be found in the relevant section. Once a bet or game has been confirmed, it generally cannot be changed or cancelled.

6.2 Technical Errors

If a game or bet is left incomplete due to server issues, internet connection disruption or any other technical reason, the platform will review the logs and determine the correct outcome. The platform is not obligated to pay out winnings that were displayed incorrectly as a result of a technical error.

6.3 Sports Betting

In sports betting, if an event is postponed or cancelled, the bet is generally considered void and the stake is returned. However, different rules may apply in certain circumstances.

Prohibited Conduct

Any of the following activities are strictly prohibited on the 93ok platform. If such conduct is identified, the account will be closed immediately and the associated balance may be forfeited.

• Attempting to earn bonuses or rewards by creating multiple accounts.
• Playing or placing bets using automated software, bots or scripts.
• Attempting to hack or gain unauthorised access to the platform's systems.
• Attempting to gain unauthorised access to another member's account.
• Making deposits and withdrawals for fraudulent purposes or money laundering.
• Placing bets connected to unfairly influencing the outcome of a sporting event.
• Behaving in an inappropriate manner towards platform staff.

Account Suspension and Closure

8.1 Closure by the Platform

In cases of prohibited conduct, provision of false information or any breach of these terms, 93ok may suspend or permanently close an account without prior notice. The balance may be forfeited in such cases.

8.2 Closure by the Member

If you wish to close your account yourself, please contact the support team. The support team will provide full details regarding any pending bonuses or wagering conditions before the account is closed.

8.3 Inactive Accounts

If no transaction is made for 12 consecutive months, the account may be marked as inactive. In this state, an administrative fee may be applied to the balance, of which you will be notified in advance by email.

Data Protection and Privacy

How your personal information is collected, stored and used is described in detail in 93ok's Privacy Policy. You are encouraged to read these terms and the Privacy Policy together.

9.1 Data Protection Measures

The platform uses SSL encryption and other security technologies to keep your information secure. Payment information is not sold or shared with any third party.

9.2 Cookies and Tracking

The site uses cookies to improve your experience. Continuing to use the site means you have consented to the cookie policy.

Responsible Gaming

93ok recognises that gambling is a form of entertainment, but it can become addictive. The platform therefore places the highest priority on responsible gaming. Please follow our Responsible Gaming Guidelines to enjoy yourself in a healthy way.

10.1 Setting Limits

Members can set their own deposit limits, betting limits or session time limits. Contact the support team to set these limits.

10.2 Self-Exclusion

If a member feels that they are developing an addiction to gambling, they may request to exclude themselves from the platform for a set period or permanently. During the self-exclusion period, you should not attempt to open a new account.

Limitation of Liability

11.1 Service Availability

93ok always strives to ensure uninterrupted service, but disruptions may occur due to maintenance, upgrades, or unexpected technical issues. The platform's liability is limited in such circumstances.

11.2 Liability for Financial Loss

The platform will not provide any financial compensation for changes in game outcomes caused by internet connection issues, device errors, or any other external factors.

11.3 Third-Party Services

93ok is not liable for issues with third-party services such as payment gateways or game providers, but every effort will be made to assist in resolving such issues.

Changes to Terms & Contact

12.1 Changes to Terms

93ok reserves the right to change these terms at any time. For significant changes, members will be notified in advance via their registered email or platform notifications. Continued use of the platform after any changes will be considered acceptance of the new terms.

12.2 Dispute Resolution

If you have any dispute or complaint, please contact the platform's support team first. The support team is available 24/7 in Bengali and English via live chat and email. For general questions, please visit our Frequently Asked Questions (FAQ) section.

12.3 About the Platform

To learn more about 93ok's history, goals, and services, please read our About Us page. For any formal correspondence, write to the email address provided on the site.

12.4 Language & Interpretation

These terms are written in Bengali and the interpretation given in Bengali shall be considered final. In case of any conflict in a translated version, the original Bengali version shall prevail.